Aftercare

At iMobile, We strive to deliver the best service to our customers by only using high-quality replacement parts and ensuring our experienced repair technicians remain fully trained to modern standards. And if a problem has developed following your repair then we want to make it right.

My original problem has returned

iMobile source only the very best replacement parts, so failure rates on the parts we fit are rare. However,if this has happened to your device we’d like to get it sorted. Provided you are within your iMobile warranty period and the fault is with the part failing on its own and Not accidental or intentional damage you can return the device to us. Then, once one of our repair technicians has confirmed the fault we will replace the faulty part for you free of charge.

My phone has a new issue

Following our repairs one of our repair technicians will carry out a thorough check to ensure that the phone is functioning as it should and that no new problems have arisen. If you do notice a new issue with your phone you must get in touch with us within 24 hours of repair. If you miss this time window iMobile cannot be held responsible for any new issues that arise.

I’m unhappy with the service I received while at your Store

If you think you were treated unfairly at iMobile, you believe we have not honoured the terms of our warranty, or you are unhappy for any other reason, please email us at phone2supply@gmail.com