Want to return an item? No problem! We're happy to offer you an exchange, a refund-
just let us know why you're returning your item and which solution
you'd prefer, and we'll go from there.
Want to return an item? No problem! We're happy to offer you an exchange, a refund - just let us know why you're returning your item and which solution you'd prefer, and we'll go from there.
If you have an account with us, head over to My Orders, and select
the item you want to return from your order list.
If you have an account with us, head over to My Orders, and select the item you want to return from your order list.
If you bought in-store, please contact your local store
At iMobile, we strive to deliver your orders promptly and accurately. However, in the event of a delayed, lost, or misrouted order, we must clarify our position on supplementary costs incurred by customers:
We are not liable for any supplementary costs that may arise due to delayed orders. This includes, but is not limited to, additional expenses related to rescheduled plans, missed appointments, or other indirect costs.
While we will provide a full refund or replacement for any lost orders, we are not responsible for any supplementary costs incurred. This includes incidental expenses such as lost time, missed opportunities, or other indirect costs.
If an order is delivered to an incorrect address, we will take prompt action to rectify the situation by arranging for correct delivery or providing a refund or replacement. However, we are not liable for any supplementary costs associated with misrouted orders, including costs related to retrieving the order or any other related expenses.
We appreciate your understanding and cooperation. For any concerns or further assistance, please contact our customer service team at customercare@imobile.co.uk.
“ Sumair served me today and what amazing customer service, He was polite and funny offered great advice... ”
“ Sumair served me today and what amazing customer service, He was polite and funny... ”
“ Sumair served me today and what amazing customer service, He was polite... ”
“ Excellent repair service, found this shop in cambridge, my phone was dropped in water, wasn’t turning... ”
“ Excellent repair service, found this shop in cambridge, my phone was dropped... ”
“ Visited the Bromley store and found the staff very helpful. Bought an I phone case and screen... ”
“ Visited the Bromley store and found the staff very helpful. Bought an I phone... ”
“ Excellent, friendly service. Good product - wide range to choose from, good price. Guys were very... ”
“ Excellent, friendly service. Good product - wide range to choose from, good price.... ”
“ Fantastic service, best price in Harrogate, fixed my daughters smashed screen, then it wouldn’t switch... ”
“ Fantastic service, best price in Harrogate, fixed my daughters smashed screen... ”
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