How can I sell my phone?

Start by getting your free 2min phone valuation here based on your device condition. After answering a few questions, we will provide a quote based on your phone status. If you accept, you can send your device to us using our provided delivery options. Once we receive and inspect the device, we will finalise the offer and process your payment.

What about my personal data and security?

Before sending your phone, ensure you have deleted all personal data, removed iCloud or Google accounts, and taken out the SIM and memory cards. We use advanced data wiping techniques upon receiving your device to ensure any remaining data is securely erased. Always remember to backup your data before resetting.

How is my phone value determined?

We use our diagnostic tool to assess your device condition and provide an initial quote. Once we physically inspect the device, the offer might be adjusted based on its actual condition. If there a change in the quoted price, you will have the option to accept the new offer or have your device returned to you at no cost.

When and how will I get paid after selling my phone?

Once we have received and verified your device, we aim to process payments on the same day. The funds should reflect in your account by the next working day. If there is any delay, it might be due to bank processing times or issues with the provided bank details. Ensure you have accepted our final offer via email to expedite the payment process.

Why choose us for device repairs?

Our technicians are highly trained and have a wealth of experience, ensuring your devices are handled with utmost care. We prioritize quality and speed, offering same-day repair services across our 20+ stores. Plus, our repairs come with a 12-month warranty, giving you peace of mind. Always remember to back up your data and remove your SIM and SD cards before handing over your device.

How does the repair process work?

Simply book your repair, and if your device is not responding, select the Free Diagnostic option. We will assess the issue and inform you about the problem and the cost of repairs. Most repairs are completed the same day in our stores while postal repairs could take between 48-72 hours. If you are unsure about proceeding, you can cancel your repair anytime before sending your device to us.

Is my data safe during the repair?

Your data remains safe, especially if your phone powers up and you have access to your data. However, we always recommend backing up your phone data before any repair. Ensure you remove your SIM and SD cards before handing over your device. Our primary goal is to fix your device without compromising your data integrity.

What warranty do you offer on repairs?

At iMobile, we stand by the quality of our work. We offer a 12-month warranty for any job we do to repair your device. Additionally, any part we install comes with a minimum 6-month warranty. Always refer to our Warranty policy for detailed information.

Why should I trust iMobile for my tech needs?

iMobile is an established brand launched back in 2015 and now with 20+ stores nationwide, we have a vision to make the tech industry more reliable and trustworthy. We ensure that every device we handle meets stringent quality standards. With our commitment to excellence, we offer a 24-month guarantee on our devices, ensuring you have peace of mind with every purchase or sale.

What do we refurbish our devices?

An iMobile refurbished device is a testament to quality and reliability. These devices undergo a comprehensive certification process to ensure they meet our high standards. Our refurbished range includes: Previously used devices that might have been repaired with new components; Devices that were returned after being unboxed but never used; Brand new devices that faced manufacturer issues but were repaired and restored to their pristine condition.

How are we contributing to a sustainable tech environment?

The tech industry is notorious for its environmental impact, with tons of e-waste generated annually. iMobile is committed to breaking this cycle. We promote the reuse of devices, reducing e-waste and the carbon footprint associated with producing new devices. By choosing iMobile, you are not just getting a reliable device; you are also making an eco-friendly choice from processes to packaging to devices every part of our business has been created with this mission in mind.

How does iMobile focus on data privacy?

At iMobile, your data privacy is paramount. We have implemented rigorous measures to ensure your personal data remains confidential and secure. For a detailed understanding of our commitment to your privacy, you can always refer to our privacy policy.

What is the warranty on devices and repairs?

All devices come with a 24-month warranty. However, this does not cover physical damage, liquid damage, accidental harm, software tampering, or issues arising from replaced/opened parts. Additionally, any repair job we undertake has a 12-month warranty, and any part we install comes with a minimum 6-month warranty. Always remember to back up your data before returning.

What is the Returns policy?

If you are not satisfied, you can return the product within 30 days of purchase, ensuring its in its original condition with all accessories and packaging. Returns can be made in-store or by mail, and refunds typically go back to the original payment method. Note: Postage charges might not always be refunded. If you have used a debit or credit card, expect the refund within 4-5 working days. Without a receipt? Provide a valid photo ID in-store for verification. For further details please visit our returns page.

You can return unwanted items within 3 days of the sale for a refund, which will be issued as a voucher. The item should be in the same condition as when purchased. For further information, please visit our returns page.

How does the Klarna return policy work?

For purchases made through Klarna, unwanted items can be returned within 14 days from the purchase date. However, no refunds are given after the second instalment payment. To initiate a return, either drop the item at an iMobile store or dispatch it to our address. After checking the returned item (which takes 1-2 working days), we will issue a refund, or you can opt for an exchange or a voucher.